Last updated: October 22, 2026
Symphony Interactive Inc. (“Symphony Interactive”, “we”, “us”) designs, programs and supports building automation, audio-visual control systems and custom software for businesses and institutions. This policy explains what personal information we collect through www.symphonyinteractive.com (the “Site”), how we use it, and the choices you have. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
This policy covers the Site only. Information we handle while delivering a project, such as system configurations or user lists for a client’s installation, is governed by our agreement with that client.
Information we collect
Information you send us. When you use the contact form we collect your name, email address and message, plus your phone number and company if you choose to provide them. If you email or call us directly, we receive whatever you include.
Technical information. Like most websites, our web server automatically records basic request details: IP address, browser type, the page requested, the referring page, and the date and time. We use these logs only to keep the Site secure and working, and they are automatically overwritten after a short period.
Spam protection. The contact page uses Google reCAPTCHA to tell people from automated spam. reCAPTCHA collects information about your device and how you interact with the page and sends it to Google, and may set cookies or use local storage to do so. Google’s use of this information is governed by the Google Privacy Policy and Terms of Service. reCAPTCHA is not loaded on any other page.
Cookies and analytics
The Site does not use analytics, advertising or social-media tracking, and does not set its own cookies for visitors. The only cookies or local storage that may be used are those placed by Google reCAPTCHA on the contact page, as described above. Fonts and other site assets are served from our own server.
How we use your information
We use the information you provide to:
- respond to your enquiry and discuss, quote or deliver the work you ask about;
- keep a record of our business correspondence;
- protect the Site and contact form from spam, fraud and abuse; and
- meet our legal and accounting obligations.
By submitting the contact form you consent to this use. We will not add you to a mailing list or send you marketing messages unless you ask us to, and we do not sell, rent or trade personal information.
Service providers and where your information is stored
We share personal information only with service providers that help us run the Site and our business, and only as needed for that purpose:
- DigitalOcean hosts the Site on servers in Toronto, Canada.
- Google Workspace provides our email. Contact form messages are delivered to our Google Workspace mailboxes.
- Google reCAPTCHA provides spam protection on the contact page.
Google may process information in the United States and other countries. Information processed outside Canada is subject to the laws of those countries and may be accessible to their courts and authorities. We may also disclose personal information if required by law.
Retention
We keep enquiries and related correspondence for as long as needed to respond to you and to maintain reasonable business records, then delete them. Web server logs are kept only briefly, as described above.
Security
We protect personal information with safeguards appropriate to its sensitivity, including encrypted (HTTPS) connections to the Site, restricted administrative access, and keeping our software up to date. No method of transmission or storage is completely secure, so please don’t send sensitive information such as passwords or payment details through the contact form.
Your rights
You may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our continued use of it, subject to legal and contractual limits. Contact us using the details below and we’ll respond within the time PIPEDA requires. If you’re not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Children
The Site is intended for businesses and professionals and is not directed at children. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it last changed.
Contact us
Questions or requests about this policy or your personal information can be sent to:
Symphony Interactive Inc.
5191 Creekbank Rd., Suite E5
Mississauga, ON L4W 1R3
info@symphonyinteractive.com · +1 (905) 727-4427